RETURN AND REPLACEMENT

Replacement Policy: ZingCart

At ZingCart, we strive to ensure that you receive your orders in perfect condition. If you receive a wrong or defective product, we will gladly replace it for you. Please read our replacement policy below for more details.

1. Eligibility for Replacement

  • Wrong Product: If you receive an item different from what you ordered.
  • Defective Product: If the item you receive is damaged or has a manufacturing defect.

2. How to Initiate a Replacement

  • Contact Us: Email our customer service at support@zingcart.com within [7] days of receiving your order. Include your order number, a description of the issue, and a photo of the wrong or defective product.
  • Approval: Once your replacement request is approved, we will provide you with instructions on how to proceed.

3. Return Shipping for Replacements

  • Prepaid Shipping Label: For wrong or defective items, we will provide a prepaid shipping label for you to return the product to us.
  • Shipping Method: Use the provided label to send the item back. We recommend using the original packaging to ensure the item is protected during transit.

4. Processing Replacements

  • Inspection: Once we receive the returned item, we will inspect it to confirm the issue.
  • Replacement Shipment: If the item is confirmed to be wrong or defective, we will ship the replacement item to you at no additional cost.
  • Processing Time: Replacements will be processed and shipped within [5-7] business days after we receive and inspect the returned item.

5. Exceptions and Conditions

  • Timeframe: Replacement requests must be made within 7 days of receiving your order.
  • Condition: The item must be returned in its original packaging and condition.
  • Availability: If the replacement item is out of stock, we will offer you a full refund or a similar product of your choice.

6. Contact Us

If you have any questions or concerns about our replacement policy, please contact us at:

ZingCart
Email: info.zingcart@gmail.com
Phone: 8291429850
Address: Shop No. 212, Sagar Ratan Industrial Area, Plot No. D-265, near IBIS Hotel, Turbhe MIDC, Turbhe, Navi Mumbai, Maharashtra 400705

Thank you for shopping with ZingCart. We are committed to providing you with high-quality products and excellent customer service.